We welcome you to the jane at graham greener website terms and conditions for your information and use.
These terms and conditions apply to the use of this website at jane at graham greener.
By accessing this website and/or placing your order, you agree to be bound by these terms and conditions.
Using our website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.
If you do not accept our terms, please do not use this website.

Our contact details are as follows: Jane at Graham Greener, 27 Harbour Street, Whitstable, Kent,
General email: jane@grahamgreener.com
Telephone number: 01227 277 100

INTRODUCTION

We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of our terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

ORDERING FROM US

1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check you order and to correct any errors that may have occurred. We will send you an order acknowledgement, detailing the products you have ordered.

2. Our acceptance of your order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contact will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.

3. We may refuse to accept your order:

a. Where goods are not available;

b. Where we cannot obtain authorisation for your payment;

c. If there has been a pricing or product description error; or

d. If you do not meet any eligibility criteria set out in our terms and conditions.

4. To order goods through this website you must be at least 18 years of age.

PRICING

1. All our prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

2. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on our website.

3. Our prices are reviewed periodically.

IMPORTANT DELIVERY INFORMATION/POLICY

Delivery Details:
It is your responsibility to ensure all delivery address/details for the recipient given are correct. Nicola Florist cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.

Jane at Graham Greener STRONGLY recommends that the sender advises the recipient to expect a delivery.

Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. Jane at Graham Greener cannot accept responsibility or costs incurred in such circumstances of non-delivery.

Delivery to flats:
In some flats please be aware that tenants may sign and receive deliveries for neighbours. You should be aware of this when placing an order for delivery. If a delivery has not arrived on time it is likely that a neighbour may have accepted and signed for a delivery on the recipient’s behalf. Please therefore notify the recipient to check with neighbours or orders where a third party will accept and sign for the delivery on the recipient’s behalf, for example, a hospital, airport, college, university, workplace, secure housing (with doorman) or any other such place, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery. Nicola Florist suggests that the sender takes the time to inform any such third party to expect the delivery prior to placing an order to ensure there is no delay in the recipient receiving the order.

Main Terms And Guarantee

Whilst we endeavour to only show items on the website that are in stock, goods are subject to availability. If the flowers that we have received are not up to our high standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

If your order arrives damaged or you have a complaint on quality, please notify us by telephone or email within 2 days of the delivery date and we will despatch a replacement as stated above. A complaint after this period falls outside our No Quibble Guarantee. If a complaint is made between 3 and 5 days following delivery you may be required to return the goods to us or send a photograph perhaps by email. This is to allow us to assess a complaint fully to improve our offering and service. Problems between 3 and 5 days are usually associated with poor after care, so please ensure instructions on flower care are followed carefully. In such circumstances where you are requested to return an order, we will refund postage costs if the goods provided are found to be at fault. Unfortunately a quality complaint cannot be investigated if made later than 5 days following date of delivery. Please note in the cases of roses, this is 4 days. Please contact us at any point or view our website if you require tips or additional information on flower care.

REACHING US

If you need to contact us use the information on the ‘contact’ page of this site.

Our target response for replying to your emails is 24 hours however, in practice, this is usually just a few hours but can be longer around the peak ordering periods such as Valentine’s Day, Mother’s Day, Easter and Christmas.

CANCELLATIONS AND RETURNS POLICY

If you wish to cancel your order:

a. You can notify us by email to jane@grahamgreener.com before we have dispatched the goods for/to you:

b. Please note: only cancellations given at least 48 hours before delivery date will be eligible for a refund. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call 01227 277 100.